1 i.T. supports the mission of SFPS by providing technology-related services and support for students, teachers and staff as technology becomes an ever more integral part of our student’s life. We commit to develop and maintain a client-centric culture and continually evaluate ourselves to foster improvement. As we maintain and improve today's technology services, we also envision and create the information technology portfolio that will best meet SFPS’ needs in the future. We take this responsibility very seriously.
In an effort to better serve the SFPS Community, we have reallocated existing resources to create a more efficient and effective organization. This new structure will allow our department to better meet SFPS needs and become more transparent, accountable, and credible. The reorganization places emphasis on collaboration, creating a more streamlined department, increasing our focus on information security, ensuring that we are fully prepared to support the coming changes of SFPS, and increasing the effectiveness of our operations and project management process. Our focus will remain on continually improving our services to meet your technology needs even more efficiently and effectively.
If you would like to contribute any feedback please use the ‘1 I.T. Survey' banner on the left hand.
1 i.T is to be a world-class K-12 school district Technology Department by harmonizing devices, applications and network systems to support emerging technologies leading to student achievement.
Effectively provide students, teachers, and the school community the essential knowledge and technology resources to be successful.
Q: How do I place an IT support ticket?
Q: How do I check my Email from home?
A: 1. Go to www.sfps.info and click the Faculty & Staff link on the top right corner of the page.
2. Click the Employee Web Mail link under General Information on the right side of the page.
3. Enter your SFPS domain User name and Password and click Sign in.
Q: How do I restart my computer?
1. At the bottom of the screen on the lower left hand click the Windows Flag button.
2. Click on Shut Down, it will Open a menu with several shut down options, including Switch User, Logoff, Lock, Restart, Sleep, and Shut Down. Click on restart.
1. Click on start and hit Shut Down
2. Click on restart.
1. At the bottom of the Windows Flag there are some buttons.
From left to right, they are Standby (circle), Lock (lock), and Shut Down (arrow).
Click on Shut Down, it will Open a menu with several shut down options.
2. Click on restart.
Click on the Apple on the top left hand corner and click on restart.
Q: My computer won't turn on what should I do?
1. Does your monitor have any lights turned on?
2. Are there any lights turned on your computer?
3. Check if the brightness and contrast settings from your video monitor are adjusted correctly.
4. Check if the monitors display cable is securely connected to the computer.
5. Reboot your computer and test
6. Place a support ticket with Central Support Services. Use a different computer or mobile device or call 505-467-HELP (4357)
3. Press the power button on your computer and check for lights. If a light turns on and you have a blank screen, repeat step two answering yes.
4. Check if the computer power cord is correctly installed into the wall/power strip and firmly attached to the computer. Confirm the power strip is firmly attached to the wall and turned on if applicable.
5. Reseat computer power cable from both ends (unplug and insert). Attempt to turn on your computer. If a light turns on and you have a blank screen, repeat step two answering yes.
6. If your computer still fails to turn on, place a support ticket with Central Support Services. Use a different computer or mobile device or call 505-467-HELP (4357)
2. Press the power button on your monitor and check for light. If a light turns on and you have a blank screen, repeat step one answering yes.
3. Check if the video monitor power cord is correctly installed into the wall/power strip and firmly attached to the monitor. Confirm the power strip is firmly attached to the wall and turned on if applicable.
4. Reseat monitor power cable from both ends if applicable (unplug and insert). Attempt to turn on your monitor. If a light turns on and you have a blank screen, repeat step one answering yes.
5. If the monitor still fails to turn on, place a support ticket with Central Support Services. Use a different computer or mobile device or call 505-467-HELP (4357)
Q: How can I put a short cut on my desktop?
To create a shortcut in windows
1. Open the location containing the item that you want to create a shortcut to.
2. Right-click the item, and then click Create shortcut. The new shortcut appears in the same location as the original item.
3. Drag the new shortcut to the desired location.
To create an alias in Mac OSX
1. Right-click on the app, file, or folder that you want to have a shortcut.
2. Click on the option to "Make Alias." A new file will show up that looks just like the old one, except it has the word "alias" at the end of its name. If you look closely enough, you'll also see a tiny little arrow in the lower left of the file's icon, letting you know it's a shortcut.
Q: How can I access my voicemail from home or another phone?
A: ShoreTel 115 IP
ShorePhone IP 230/230g
ShoreTel 530/560/560g IP
Q: How do I log into iVisions for the first time?
Q: How do I send a fax from outlook?
Q: Should I shutdown my computer when I leave work?
A: No, Please log out and leave your computer running for upgrades and diagnostics.
Q: How do I move desktop icons to the My Documents network folder